Our flagship industry:

INTERPOSE is the leader in providing Anonymous Quality Audits for the timeshare industry, to include multi-service and lodging affiliated brands, as well as independent operators..

We possess a unique understanding of timeshare dynamics, in which the necessity of marketing, sales, resort quality and services, guest experience, and the preservation of the brand image must co-exist.

The INTERPOSE team has collectively attended thousands of timeshare sales and marketing presentations to date, and is unsurpassed in the valuable experiences gained from our continuing endeavors.

Understanding the importance of sales to existing owners, INTERPOSE has developed and adopted various scenarios where we can conduct owner audits anonymously and seamlessly, without detection.

Our mission is to provide our clients with the information needed to make certain that the marketing and sales processes are carried out as expected, and that all information conveyed to the guest is accurate and reliable. All of this is meant to enhance the sales effort, and to avoid rescissions and future liability.

Our parallel perspective and collective experience with hotels and resorts, condo hotels, and the hospitality industry in general, enables us to recognize the importance of the guest experience, as it relates to in-house and off-site marketing, brand loyalty based sales, and continued guest affinity.

We realize the importance of internet and call center marketing campaigns as a critical starting point of the entire process, Accordingly, we are well suited and experienced in providing our audit and research services to support these efforts.

In addition to managing ongoing programs for our clients, we are the go-to source for special industry projects, such as individual and focused troubleshooting audits, and due diligence research in cases of potential acquisitions.

Sales are good... So why use our services?

Despite extensive sales and marketing training, the actual "real world" process must be monitored by outside professionals to insure quality, integrity, and compliance. "Riding" on a presentation can validate knowledge of the product and routine, but not integrity.

Timeshare developers utilizing INTERPOSE services report an increased  tendency of staff to follow a detailed and proven process. This, in turn, leads to a more effective marketing strategy, fewer instances of unqualified tours being booked, a less likelihood of misrepresentations, fewer rescissions, and fewer occurrences of after-the-sale complaints regarding product use.

Having a detailed report describing the entire marketing and sales presentation journey from front to back, identifies potential areas of focus for retraining, and avoiding lost opportunities for sales.

During a typical timeshare sales presentation, our agents will be marketed, booked, and toured, and if desired, go through the purchase process, providing detailed feedback on the entire experience, to include a rescission, and any subsequent attempt to save the deal.

We understand that to blend-in successfully, our agents, typically posing as singles or most often married couples, must be demographically representative of the client base. Our agents are carefully trained to replicate typical guest behavior, and to remain professional at all times.

The implementation of an INTERPOSE quality audit program is a clear demonstration of a commitment to quality, which transcends to all ranks within the organization. Hence, the “quality culture” will be reinforced and felt by all, to include staff, owners, and guests.

Our acclaimed report product:

At INTERPOSE, we believe that in the world of timeshare presentations, where facts matter and inference is a powerful tool, the best report option is a detailed verbatim transcript. Given that what is said, how it was said, and in what context are of equal importance, we consider this to be the Gold Standard. Due to the length of the typical transcript, we can assist by analyzing the presentation and creating an Executive Summary, with bullet points.

Our clientele:

Since our affiliation with the industry in 1981, we have been privileged to have assisted virtually all of the major brands, as well as many prominent independent developers. We are proud of the many relationships which we have acquired over the years, as we witness the continuing evolution of the industry. Contact us for a client list and references.